Customer Feedback

Decode the customer feedback on the fly and respond in the blink of an eye!

Personalize your feedback form. Incorporate their expectations. Reassure them that their opinions are being considered. Act upon them by giving them a memorable dining experience.

Customer feedback

Problem

Managing orders manually is a cumbersome process. Servers constantly juggle with pen and paper, rushing around the restaurant to take orders, manually entering them, generating KOTS, making multiple trips to the billing counter for transactions, and more. This manual back-and-forth increases the risk of missing items on the printed KOTS, causing potential chaos.

Solution

Ciferon's Captain Ordering App efficiently addresses these issues. Servers can now take orders directly at the table using the app, ensuring automatic printing and transmission of KOT to the kitchen. Additionally, the app supports various payment modes, enabling seamless transactions right at the customer's table.

Key features

android

Android-supported feedback app

User-friendly feedback app for broad Android compatibility, smooth operation across all devices, and improved overall user experience.

sms link

Create feedback links and share by SMS

Create personalized feedback links for customers and send them quickly by SMS to increase engagement and acquire useful insights to enhance your services.

feedback qr

Feedback via QR codes

Implementing a dynamic feedback system by installing QR codes on all tables and counters. Customers can easily scan these QR codes to provide feedback.

question

Customisable questions

Craft and modify questions to your preferences for feedback. Personalize inquiries to generate smart responses.

birthday

Customer data collection

Easily collect customer information like as birthdays and anniversaries via feedback forms and use this information to send personalized alerts.

third party

Gather and track feedback from third-party applications

Gather consumer feedback for online orders processed by a third party, guaranteeing a comprehensive approach to resolving any issues.

Explore more solutions to boost your business

Captain app

Captain App

Android application empowering your staff to seamlessly take customer orders, process payments directly at the table, and provide intelligent food recommendations.

KDS

Kitchen Display System

Allow your chef to focus on flavour rather than chasing orders. Keep your kitchen running smoothly. Automate the entire ticket-keeping process with Ciferon's KDS. This will help you serve customers quickly.

wallet

Loyalty Wallet

With a simple method, you can convert casual customers into loyal fans. On each visit, reward them with an unforgettable experience.

scan

Scan & Order App

Reduce your labour cost and empower your customers to place orders using QR codes. Take orders directly on your POS and automate your order taking process.

Get a personalized free demo with Ciferon Experts.

Frequently asked questions

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Did we miss something?

Get on a one on one call with our experts.

Absolutely! Your customers can provide feedback on your staff service even if they haven’t placed an order.

Ciferon’s Feedback features let you gather feedback from your customers through an Android app, an SMS link, and a feedback QR code.

You can take unlimited customer feedback!

You can personalize your messages and organize them based on what works best for you and your customers.

Absolutely! You can print a feedback form generated by the POS system on your bill and collect QR-code feedback during payment.

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